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Return procedures and cases | Giannini Shop Online

If for any reason clients are not satisfied with an order, the item(s) unworn can be returned for size exchange, store credit or refund within 14 days of the merchandise's delivery date.

Do you want to make a return? Click here to download the form

RETURN INSTRUCTIONS:

1. To request the authorization to return an item, the user must send a mail to resi@gianninishoponline.com in order to request a Return Authorization Number within 14 days of the merchandise's delivery date. Please, include in the email the Item Code(s) to be returned and you may state if the return is for a size exchange, store credit or a refund. Once the staff of gianninishoponline.com receive your request, they will send you a written confirmation with the Return Merchandise Authorization Number (RMA).

 

2. The return must be shipped by the courier indicated in the email sent to you by gianninishoponline.com. The Return Merchandise Authorization Number must be written on the consignment note, which must be filled in as indicated on the instructions in the authorization mail you received by the gianninishoponline.com Return department.

 

3. Return shipments are at the customer's expence.

 

4. Click here to download the return/exchange form.

 

5. Clients can choose between three compensation options:

 

SIZE EXCHANGE:

Items can be exchanged only when a different size or a different colour of the same Item Code is available. It is not possible exchanges for a different Item code. Free Return policy is limited to one exchange.

 

STORE CREDIT: 

  • It can be used one time only on a future order within 2 months from the return data;
  • It is not cumulative with other store credits;
  • It must be used in its entirety on an order that is either equal to or greater than the value of the store credit.

 

REFUND:

  • Refunds will be processed as soon as returned items have been checked and accepted. The cost of return shipping will be deducted from the client’s refund.
  • Orders paid by Paypal or by bank transfer will be refunded to the original account.

5. Returns must be delivered to the gianninishoponline.com  headquarter within 14 days from the written authorization sended by the Return Department to the Client. 

 

TERMS AND CONDITIONS:

  • The Security Tag must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
  • Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.) received with the order.
  • Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
  • Returns must be packaged in the gianninishoponline.com box.
  • In the case of defective or incorrect merchandise, clients must follow the instructions above. gianninishoponline.com reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping costs.
  • Swimwear (bikini bottoms, swim trunks, boxers or briefs) must be tried on over underwear. Returns will not be accepted if the protective hygienic strip has been removed. Items that have any sign of use or wear will be returned to the client.
  • gianninishoponline.com reserves the right to refuse returns that are unauthorized and/or not sent with the same courier as specified in the email detailing the return instructions. If an unauthorized return is accepted, gianninishoponline.com will deduct a 10% administrative/re-stocking fee from the refund.
  • gianninishoponline.com will not accept returned merchandised that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address

 

Right of withdrawal for the consumer (d.lgs. 206/2005)

 

The Right of Withdrawal consists in the possibility - granted to the consumer for contracts concluded outside the commercial premises (at home, by road, by mail, etc..) or for distance contracts (via Internet, by telephone, etc..) - to decide unilaterally to dissolve the contractual bond with the seller WITHIN 14 DAYS from the stipulation of the same, obtaining consequently the restitution of the price paid.

The term for exercising the right of withdrawal begins:

  • for goods, from the day of their receipt by the consumer;
  • for the services, from the day of the conclusion of the contract.

 

If the delivery of the good has taken place, the consumer is obliged to return the goods within 14 days (the postmark will attest) starting from the day of receipt of the goods.

The reimbursement of the price paid (including shipping costs) must take place free of charge, in the shortest time possible and in any case within 14 days from the day on which the seller has become aware of the exercise of withdrawal by the consumer.

Example:

Right of withdrawal

In accordance with the provisions of Legislative Decree no. 206 of September 6, 2005 (and subsequent amendments and additions), the consumer customer, if not satisfied with the products or the content of the services purchased from the Seller, may return the products or waive the right to the services and obtain a refund of the price already paid in advance payment.

 

Methods of exercise: 

To this end, the Customer must contact the Seller within 14 days after delivery of the products or within 14 days after the purchase of services, by sending a communication via email on resi@gianninishoponline.com, containing all the necessary and useful information for a correct processing of the practice of return and refund. 

This communication will necessarily contain everything indicated below: 

  • the express will of the customer to want to withdraw in whole or in part from the purchase contract;
  • the number and copy of the document (invoice - transport document) proving the purchase of the order in respect of which you intend to exercise the right of withdrawal; 
  • the description and the codes of the Products with respect to which the right of withdrawal is exercised. 

The re-credit, inclusive of shipping costs, will be made by the Seller within 14 days of receipt of the above-mentioned e-mail communication.

 

CUSTOMER SPECIFICATIONS FROM GIANNINI SHOP ONLINE

You can only exchange for a different size or color of the same item, if available. It is not possible to change the item with a different one.

The costs of cash on delivery in case of return or size change are in any case charged to the customer.

The customer can choose to offset their return with vouchers to be used in the following ways: 

  • can be used only once within 2 months from the time of return;
  • cannot be accumulated with other Returned Vouchers;
  • must be used entirely in an order of equal or greater value.
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